Understanding Junk Mail Handling

Blocking or junking e-mail applies to items that you receive from the Internet. Internet e-mail includes all e-mail where the sender’s address is in the form of name@example.com, name@example.org, and so forth.

Junk Mail Handling does not apply to internal e-mail. Internal e-mail is e-mail where the sender is part of your GroupWise system and the From field shows only the name of the sender, not an Internet address as explained above. If you want to block or junk internal e-mail, you can use Rules. (For more information, see Creating a Rule.)

You have three options for blocking or junking Internet e-mail:

For information about the Junk Mail folder, see Junk Mail Folder.

In addition to the Block List and Junk List, there is a Trust List. Use this list to add e-mail addresses or Internet domains that you do not want blocked or junked, no matter what is specified in the other two lists. For example, you might have example.com in your Block List, but you have one friend whose address is myfriend@example.com. You can add this friend’s e-mail address to the Trust List. See Preventing E-Mail From a User or Internet Domain From Being Junked or Blocked.

If you specify Junk Mail Handling options in Caching mode, make sure to synchronize with your Online Mailbox in order to see the same options when you log in to GroupWise on another computer.

Your system administrator can turn off Junk Mail Handling so that it is not available.

For trademark and copyright information, see Legal Notices.