Tracking the Status of Send E-Mail

You can configure a single item to help you track its status. For example, for information about tracking the status of an e-mail, see Notifying Recipients About Items You Send.

You can also set up GroupWise to track the status of all items you send.

  1. Click Tools > Options.

  2. Click Send > Status Tracking.

  3. From the Settings drop-down list, select the type of item you want to configure.

    You can track the status of:

    • E-Mail Messages

    • Appointments

    • Tasks

    • Reminder notes

  4. Select Create a sent item to track information.

    IMPORTANT:The Create a sent item to track information option is selected by default. It is highly recommended that you do not deselect it. If this option is not selected, no sent item is created when you send an item; therefore, you do not have a copy of the items you send unless you save them yourself.

  5. Make sure that the type of status information you want to track is selected.

    The options are:

    • Delivered

    • Delivered and opened

    • All information (default, recommended)

  6. (Optional) Leave Auto delete sent item deselected.

    If you select this option, you lose your copy of the item you sent.

  7. In the Return notification group box, specify the type of return receipt you want.

  8. (Conditional) If you are sending an item to an Internet address, select Enable delivery confirmation, then select Send notification to my mailbox (if desired).

    If the receiver’s Internet e-mail system enables status tracking, you can receive status about the item you send.

  9. Click OK.

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