Configuring Sent Item Information to Track

You can configure information to track

  1. To change the sent information to track for an item:

    Open a new item, click Send Options > Status Tracking.

    or

    To change the sent information to track for all items you send:

    Click Tools > Options > Send > Status Tracking.

    IMPORTANT:The Create a sent item to track information option is selected by default. It is highly recommended that you do not deselect it. If this option is not selected, no sent item is created when you send an item; therefore, you do not have a copy of the items you send unless you save them yourself.

  2. Select the information to track:

    Delivered: Tracks when an item you have sent was delivered to a user’s mailbox.

    Delivered and opened: Tracks when an item you have sent was delivered and when it was opened by the recipient.

    All information: Tracks when an item you have sent was delivered, opened, deleted and emptied.

  3. (Optional) Decide if you want to Auto-delete sent item enabled. This removes sent items from your mailbox after all the recipients have deleted the items and emptied them from their Trash.

  4. Return to the item you are composing.

    or

    Select the information to track for each item type, click OK, then click Close to save the setting for all items.

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